Thriive4You • Policies
Refund
We provide services only (no shipping/returns). This policy explains support coverage, response SLAs, and incident handling.
1) Support Channels
- Email: thrive4you@tech4ca.com
- Phone: +91-8954760721 (Mon–Sat, 10:00–18:00 IST)
- Ticket Portal (optional): https://tech4ca.com/support
2) Coverage
- Help with account access, billing, subscription changes.
- How-to guidance, best practices, and minor configuration help.
- Bug reporting and status updates.
3) Response Targets
| Priority | Examples | Target Response | Target Resolution |
|---|---|---|---|
| Critical | System down, payments failing for all | 4 business hours | 1–2 business days |
| High | Major feature broken, no workaround | 8 business hours | 2–4 business days |
| Normal | How-to, minor issues | 1 business day | 3–7 business days |
4) Exclusions
- Third-party systems outside our control.
- Custom development beyond your plan’s scope.
- On-premise / self-hosted environments.
5) Escalation
If unresolved beyond the target resolution time, write to grievance@tech4ca.com with your ticket ID.